We support two payment types credit/debit card and invoice. Both payment types are configured globally per customer account, however, you can choose what payment type each individual subscription will use. You can for instance choose what subscription you are going to pay with payment card but you cannot configure different payment cards for different subscriptions.
Card #
We support standard payment cards, via DIBS and your card reference is saved to facilitate future payments. A card reference can be removed at any point from the system blocking the system from using it later. In combination with safe crediting turned off, this workflow allows one to gain full control over the renewal of subscriptions based on this payment type.
If a payment is unsuccessful, our system will continue trying every day, for 10 days and for every unsuccessfull try it will you a notification via email. If safe crediting is turned on then 3 days before due date it will convert to the card payment to an invoice, that will be sent to you by email or mail, depending on your settings.
Invoice #
You can choose to receive invoices by email (PDF invoice) or mail (paper invoice). Issuing paper invoice requires a credit authorization (since the subscription is renewed when a paper invoice is issued not when it’s paid). Invoices are a form of delayed payment with 10 or 30 days. We send reminders and debt collection demands if payments are late.
When a customer is approved, invoices and any reminders are sent to the customer by email or mail, depending on their settings. Paper invoices come with a fee of 45 kr.
This payment type is also used as backup payment in case customer chooses safe crediting which ensures renewal of subscription even if the card is not working.
There are some cases where we don’t accept payments by invoice, see Why can’t I pay with invoice?
Changing payment type #
Under certain conditions system will automatically change the payment type of an invoice (activation of safe crediting) but payment type of the subscription will still remain the same.
It is also possible to change the payment type of an invoice under specific conditions using My Pages but subscription payment type will remain the same.
If the customer is not allowed for having credit and delayed payment, back office can change payment from Faktura to Credit/debit card for all subscriptions on customer’s account with such setup. Finally, the customer can request a change of payment type for individual/all subscriptions on his account and that request requires to contact us via phone, email or ticket.
What payment type should I use? #
Both card payment and PDF invoices are free payment options, paper invoices come with a fee of 45 kr.
If you would like a flexible solution that allows for delayed payment, we recommend PDF invoice.
If you need the invoice in physical paper form you can either choose PDF invoice and receive it by email and print it yourself or choose paper invoice and receive it by mail.
